Since 1998, the Hotel Villa Elena was the third in Italy and the first in Abruzzo to obtain the certification UNI EN ISO 9001: 2000.
This important certification testifies to the high standard of quality of the services that the hotel offers, pointing to the ongoing maintenance.
Structure, management and services are subject to periodic review, so that our guests can always have the certainty of a stay of high quality!
QUALITY POLICY
The goal that the organization intends to pursue in terms of Quality Policy is to implement an organizational-management system for:
These goals must be achieved through continuous improvement of:
efficiency: ability to make best use of available company resources;
quality: ability to meet the explicit and implicit expectations of the Customer at every stage of the Customer / Company relationship;
competitiveness: ability to find the right balance between performance and price depending on the services offered.
An approach of this kind should best meet the needs of customers, reinforcing the corporate image: simultaneously reducing internal inefficiencies and non-value added operations.
The property undertakes to take an active role in promoting and guiding all activities affecting Quality, by disseminating the above concepts at all levels, reviewing and continuously updating this policy and the objectives achieved.
The point of continuity for the satisfaction of these policies was identified in the maintenance of the certification of the company Quality System in compliance with the provisions of the UNI EN ISO 9001 regulation.
The company ensures that the policy is:
Another certification added in 2012 (with the completion of the restructuring) is the UNI EN ISO 14001: 2004.
This is an evidence of the continuous search for innovation and certified quality beyond minimum standards to ensure our customer.
ENVIRONMENTAL POLICY
Hotel Villa Elena has always had the objective of satisfying its customers, in terms of quality of services provided and continuous improvement.
The Company is strongly committed to trying to achieve levels of continuous improvement in environmental performance in order to respond promptly to all applicable environmental regulations. To this end, the Management intends to ensure the pursuit of the aforementioned objective through the following environmental policy:
The company ensures that the environmental policy is: